Our Return Policy 

At Nordsteel, we are committed to providing a transparent and compliant return policy that aligns with the regulations set forth in California. Below is our return policy for heavy and bulky items:

Initiating a Return:

To initiate a return, customers must contact us within 14 days of receiving their order at sales@nordsteelproducts.com. Customers should include their order number and the reason for the return in their email. Our customer service team will assist promptly with the return process.

Conditions for Return:

- The item must be in its original condition and packaging.
- The item must be unused, undamaged, and free from any signs of wear or tear.
- All original accessories, manuals, and parts must be included.
- Returns must be initiated within [number of days] days of receiving the item.

Return Shipping:

Customers are responsible for arranging and paying for the return shipping costs. We recommend using a shipping service that provides tracking and insurance. Nordsteel will not be held responsible for items lost or damaged during return shipping.

Refund Process:

Upon receiving and inspecting the returned item to ensure it meets our return policy criteria, we will issue a full refund to the original payment method. Please allow 21 days for the refund to be processed and reflected in the customer's account.

Exclusions:

- Customized or personalized items are not eligible for return unless they are defective or damaged upon receipt.
- Returns that do not meet our return policy criteria may be subject to restocking fees or refusal.

California Compliance:

Our return policy complies with the regulations set forth by the California Department of Consumer Affairs, including but not limited to the California Consumer Privacy Act (CCPA) and the California Consumer Protection Act (CCPA). We are committed to protecting the rights of our customers and ensuring transparency and fairness in all aspects of our business operations.

**Contact Us:**

If customers have any questions or concerns regarding our return policy or the return process, they can contact our customer service team at sales@nordsteelproducts.com. We are here to assist and ensure that their experience with NordSteel Products meets their expectations.

Thank you for choosing Nordsteel products.